The human-pet bond is stronger than ever and pet spending continues to rise every year, yet veterinary visits have declined in the past 10 years. This is partly because people have many choices for pet care and have become more cautious consumers. Unfortunately, another major factor is that pet owners still don’t fully understand the value of regular veterinary visits.
In this dynamic, interactive program, Amanda Donnelly, DVM, MBA, teaches customer care teams how to maximize the opportunity during every client interaction to create an exceptional experience and help pets get the care they deserve. Participants will learn how to change client conversations so pet owners better understand the value of services and products. Attendees will walk away knowing how to create lasting impressions with pet owners, attract new clients, increase patient visits, and improve compliance with wellness and treatment plan recommendations.
7.2 Non-Scientific CE Credits
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Thank you to our sponsor: Boehringer Ingelheim
