JANUARY 28  STEVENS POINT, WI 7.2 NON-SCIENTIFIC CE CREDITS

Event Summary

In this dynamic, interactive program, Amanda Donnelly, DVM, MBA, teaches customer care teams how to maximize the opportunity to create an exceptional experience and help pets get the care they deserve during every client interaction. Participants will learn how to change client conversations so pet owners better understand the value of services and products. Attendees will walk away knowing how to create lasting impressions with pet owners, attract new clients, increase patient visits, and improve compliance with wellness and treatment plan recommendations.

Featured Speaker

Amanda Donnelly

 

DVM, MBA

Dr. Amanda Donnelly is a sought-after speaker, author, business consultant, and second-generation veterinarian. Having worked in her father’s practice growing up, she developed a passion for veterinary medicine at a young age.  With over 30 years of experience in the veterinary profession, Dr. Donnelly understands the challenges facing practice teams. She is driven by her goals of helping veterinarians become better leaders and teaching teams how to enhance the client service experience.

Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She earned her MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University.

Dr. Donnelly began her professional career with 15 years of experience in small animal practice and emergency medicine. Prior to starting her consulting firm, Dr. Donnelly served as a Technical Services Veterinarian in industry for 4 years.

Well known as a dynamic speaker, Dr. Donnelly has twice been named Practice Management Speaker of the Year for NAVC (now known as VMX). She brings her knowledge, passion and business savvy to audiences as a speaker and trainer. What makes Dr. Donnelly unique is her ability to relate to all members of the team. She combines a down-to-earth attitude with practical information to deliver programs filled with actionable takeaways.

Dr. Donnelly is the author of the book 101 Practice Management Questions Answered. She is a contributing author for Blackwell’s Five Minute Veterinary Practice Management Consult and has published numerous articles in veterinary journals.

Dr. Donnelly is Past President for VetPartners™ and a past president of the Kansas City Veterinary Medical Association. She is a member of the National Speakers Association and multiple veterinary associations.

Event Sponsor

Event Schedule

January 28 / 9 a.m.-4:30 p.m.

8:30 a.m.

Registration

9:00 a.m.

Program Begins

Client Engagement Skills That Increase Client Acquisition and Loyalty

Exam Room Communication Skills That Increase Compliance

Differentiate Your Practice by Implementing Service Standards

Providing Pet-Specific Client Education

Meeting the Needs of Today’s Pet Owners

Identify Simple, Authentic Ways to Connect with Pet Owners

Communication Skills That Help Convert Phone Prospects to Clients

Educate Clients About the Value of Services

Communicate Calmly and Confidently with Difficult or Angry Clients

Overcome Resistance to Treatment Recommendations and Have Financial Conversations That Lead to Greater Compliance

4:30 p.m.

Adjourn

Location

Holiday Inn Stevens Point – Convention Center
1001 Amber Ave
Stevens Point, WI 54482
(715) 344-0200

Pricing

  • Member

  • $150
  • Pre-registration required. No walk-ins will be accepted. The WVMA must be made aware of substitutions prior to the date of the event. No refunds.

  • Non-Member

  • $ 250
  • Pre-registration required. No walk-ins will be accepted. The WVMA must be made aware of substitutions prior to the date of the event. No refunds.

  • Student Member

  • $ 65
  • Pre-registration required. No walk-ins will be accepted. The WVMA must be made aware of substitutions prior to the date of the event. No refunds.

  • Student Non-Member

  • $ 125
  • Pre-registration required. No walk-ins will be accepted. The WVMA must be made aware of substitutions prior to the date of the event. No refunds.

Become an Event Sponsor

X
X